It may have been a mistake in previous seasons, but are you certain it is a mistake this season too? How do you know?
Genuine question. I've just been charged £1.35 booking fee over the phone for a White Membership match ticket - so one I'd already paid for. I wasn't happy and had a discussion about this with the girl in the ticket office. She took advice and confirmed it was correct. So I paid in the end, but this seems sharp practice at best. It's not the way they should be rewarding their most loyal customers imho.
I'll escalate it within the club which is why I'm interested to know if it was done in error. I think it is intentional for this season.
Genuine question. I've just been charged £1.35 booking fee over the phone for a White Membership match ticket - so one I'd already paid for. I wasn't happy and had a discussion about this with the girl in the ticket office. She took advice and confirmed it was correct. So I paid in the end, but this seems sharp practice at best. It's not the way they should be rewarding their most loyal customers imho.
I'll escalate it within the club which is why I'm interested to know if it was done in error. I think it is intentional for this season.