A bit of a PR blunder to leave a disabled supporter without any contact for a week but at the same time not the club's fault she decided to go anyway without any travel plans.
As Cabbie says above the driver has to adhere to the insurer's rules otherwise you're cover means nothing and you're left with a coach load of passengers travelling completely uninsured; a potential nightmare for the coach company should anything go wrong.
I think the Herald are therefore wrong to have twisted this against the club but I expect nothing less of that paper sadly. I feel for the lady as it must have been frightening having to make her way back alone. Her father is rightly upset and is bound to want to lay the blame somewhere, the club isn't the place for it though as they couldn't have predicted she'd go anyway, nor do they have any control over the coaches/drivers once they've left Plymouth, you're at the mercy of coach companies sadly.