One lady I greeted in the marquee replied that 'this is absolutely chaotic'. I said, well it's very busy with some very frail people who need extra help but we are doing our best and we have a good system in place which is working well'. I directed her to the check-in and said ruefully to the chap next in line - we are doing our best. He replied - oh my wife is a professional moaner! I was slightly taken aback, asked if that was indeed his wife to which he said it was. I asked if he'd like to join her at the check-in and he said no!! We both laughed. Some people just can't help themselves.