• Welcome to PASOTI (Sponsored by GA Solictors and Lang & Potter)

Argyle launch streaming service (Argyle TV) and new website

Feb 13, 2021
533
398
Obviously different rules for us international expats.
Well i live in the UK & i paid a yearly ifollow subscription for the season & my ifollow account stated it would expire on 02/09/21. I have even had an email from EFL email stating the following- the email was dated 30/06/21

Existing iFollow monthly pass holders will see that no further payment is taken from their account by EFL Digital after 1st July, and pro-rata refunds will be issued to any fan with existing value left in their subscription.

So god knows what is going on- i guess we will have to wait for an update from JY
 
Apr 20, 2004
2,071
26
Dorset
I'm a little surprised Argyle are charging to watch the PSFs - I doubt they'll get many subscribers wanting to pay out £5. I'd have thought they'd want to test out the new service by having as many people watching as possible before the season-proper starts. It would also give fans a chance to test out the new service prior to forking out for a subscription.
Perhaps they had no choice if the match is also on Rover's iFollow.
 
Apr 25, 2016
796
39
I'm a little surprised Argyle are charging to watch the PSFs - I doubt they'll get many subscribers wanting to pay out £5. I'd have thought they'd want to test out the new service by having as many people watching as possible before the season-proper starts. It would also give fans a chance to test out the new service prior to forking out for a subscription.
Perhaps they had no choice if the match is also on Rover's iFollow.

It could be because it’s going to be redistributed from Bristol Rovers live feed (ifollow) so maybe a fee to them is payable
 

Keepitgreen

Lowey Sponsor
50/50 Sponsor
NHS Volunteer Supporter
Pasoti Donor
May 12, 2008
10,692
37
Plymouth
Bob i cant prove it now, because the page has been removed but on the information page on Argyle website it clearly said i paid Sept 2 2020 and it was due for renewal on Sept 2 2021.
I found mine on an email from August last year Mike. The question is does the season pass run until the start of the following season as there's content to view during the close season (until recently)?

Dear Bob,

This email is to remind you that your Season Pass will automatically renew on 1st September 2020.

Details of your renewal are:

Service Summary

Service:
Season Pass
Total Price: £45 (inclusive of VAT/sales tax)
Subscription Period*: 1 Season
Payment method: we will use the same payment details that you provided for your 2019/20 Season Pass.
* Your subscription will automatically renew for a further equivalent period at the end of your 2020/21 Season subscription. We will remind you in advance.
 
Apr 25, 2016
796
39
Details of the domestic Argyle TV packages will be announced shortly. It comes following the announcement of the Argyle TV international subscription
 
Feb 13, 2021
533
398
Well i have paid my fiver & will look forward to watching them tomorrow

Hopefully Argyle TV will provide better customer service than ifollow
 

Ottawa Green

Administrator
Staff member
Lowey Sponsor
Pasoti Donor
Sep 18, 2003
17,789
196
70
Ottawa, Canada
I found mine on an email from August last year Mike. The question is does the season pass run until the start of the following season as there's content to view during the close season (until recently)?

Dear Bob,

This email is to remind you that your Season Pass will automatically renew on 1st September 2020.

Details of your renewal are:

Service Summary

Service:
Season Pass
Total Price: £45 (inclusive of VAT/sales tax)
Subscription Period*: 1 Season
Payment method: we will use the same payment details that you provided for your 2019/20 Season Pass.
* Your subscription will automatically renew for a further equivalent period at the end of your 2020/21 Season subscription. We will remind you in advance.
Bob was that for a audio subscription?
 

tonsk

50/50 Sponsor
Pasoti Donor
Sep 19, 2003
975
20
Plymouth
www.dastardlys.co.uk
I emailed iFollow to cancel my renewal when Argyle announced they were moving away. I received this response:

Hi Tony,

Thank you for contacting iFollow Support.

We have opted you out of the renewal on your season pass subscription and you will not be charged again.

Your account will allow access until the 02/09/2021.

Thank you for using iFollow.

Please let us know if you require any further assistance.

Regards,

Tolu
iFollow Support


My account does not allow access as we no longer use iFollow..

I then received this from EFL:

Dear Tony,

Plymouth Argyle Football Club are delighted to confirm the upcoming launch of a brand-new digital service which will include a new official club website, mobile application and streaming service. From 1st July, any supporters visiting pafc.co.uk will be greeted with the club’s brand-new website.

As a result, the club's video service is changing from iFollow Argyle to Argyle TV and you will need to register with the new service once the new website is up and running.

Existing iFollow monthly pass holders will see that no further payment is taken from their account by EFL Digital after 1st July, and pro-rata refunds will be issued to any fan with existing value left in their subscription.

If you have any questions, please contact argyletv@pafc.co.uk.

EFL Digital


Mixed messages there.. iFollow not commiting to refund but EFL are.

I can't tell you if I've received a refund as I haven't had my credit card statement yet..

I'm not an international customer either..


tonsk
 
Feb 13, 2021
533
398
I emailed iFollow to cancel my renewal when Argyle announced they were moving away. I received this response:

Hi Tony,

Thank you for contacting iFollow Support.

We have opted you out of the renewal on your season pass subscription and you will not be charged again.

Your account will allow access until the 02/09/2021.

Thank you for using iFollow.

Please let us know if you require any further assistance.

Regards,

Tolu
iFollow Support


My account does not allow access as we no longer use iFollow..

I then received this from EFL:

Dear Tony,

Plymouth Argyle Football Club are delighted to confirm the upcoming launch of a brand-new digital service which will include a new official club website, mobile application and streaming service. From 1st July, any supporters visiting pafc.co.uk will be greeted with the club’s brand-new website.

As a result, the club's video service is changing from iFollow Argyle to Argyle TV and you will need to register with the new service once the new website is up and running.

Existing iFollow monthly pass holders will see that no further payment is taken from their account by EFL Digital after 1st July, and pro-rata refunds will be issued to any fan with existing value left in their subscription.

If you have any questions, please contact argyletv@pafc.co.uk.

EFL Digital


Mixed messages there.. iFollow not commiting to refund but EFL are.

I can't tell you if I've received a refund as I haven't had my credit card statement yet..

I'm not an international customer either..


tonsk

I emailed iFollow to cancel my renewal when Argyle announced they were moving away. I received this response:

Hi Tony,

Thank you for contacting iFollow Support.

We have opted you out of the renewal on your season pass subscription and you will not be charged again.

Your account will allow access until the 02/09/2021.

Thank you for using iFollow.

Please let us know if you require any further assistance.

Regards,

Tolu
iFollow Support


My account does not allow access as we no longer use iFollow..

I then received this from EFL:

Dear Tony,

Plymouth Argyle Football Club are delighted to confirm the upcoming launch of a brand-new digital service which will include a new official club website, mobile application and streaming service. From 1st July, any supporters visiting pafc.co.uk will be greeted with the club’s brand-new website.

As a result, the club's video service is changing from iFollow Argyle to Argyle TV and you will need to register with the new service once the new website is up and running.

Existing iFollow monthly pass holders will see that no further payment is taken from their account by EFL Digital after 1st July, and pro-rata refunds will be issued to any fan with existing value left in their subscription.

If you have any questions, please contact argyletv@pafc.co.uk.

EFL Digital


Mixed messages there.. iFollow not commiting to refund but EFL are.

I can't tell you if I've received a refund as I haven't had my credit card statement yet..

I'm not an international customer either..


tonsk
I have received exactly the same emails as you & i am still waiting for a refund- as i have said in previous posts numerous emails to ifollow@efl.com no response

I dont think we will be reimbursed - it may not be a lot of money but it is the principal
 

Ottawa Green

Administrator
Staff member
Lowey Sponsor
Pasoti Donor
Sep 18, 2003
17,789
196
70
Ottawa, Canada
Emailed Argyle, Jamie Yabsley replied to me and it seemed they knew nothing about subscriptions expiring in September, they thought they all expired July 1. I paid $290 for 12 months for IFollow, i believe i am owed approx. $50.00 for NO service in July and August, I dont think it is iFollow or EFL job to refund i believe it's Argyles as they are the ones that cut the service.
 

Keepitgreen

Lowey Sponsor
50/50 Sponsor
NHS Volunteer Supporter
Pasoti Donor
May 12, 2008
10,692
37
Plymouth
Email Argyle Jamie Yabsley replied to me and it seemed they knew nothing about subscriptions expiring in September, thought they all expired July 1. I paid $290 for 12 months for IFollow, i believe i am owed approx. $50.00 for NO service in July and August, I dont think it is iFollow or EFL job to refund i believe it's Argyles as they are the ones that cut the service.
To be honest with you Mike I'm not bothered about a refund (it's nowhere near $50 :)). Jamie will have seen on here that some of the UK subscribers will have renewed in September.
 
May 13, 2020
46
22
Hi all,

I think we have got to the bottom of the position on iFollow - hope you don't mind me posting the update here. I'll respond to individuals who have emailed too.

The email that was sent referred to those paying monthly:

'Existing iFollow monthly pass holders will see that no further payment is taken from their account by EFL Digital after 1st July, and pro-rata refunds will be issued to any fan with existing value left in their subscription.'

This does not refer to Season pass holders - who although they buy a 12 month pass - (the product itself is set at 12 months to ensure it covers the whole of the following season for those who might buy for example in May), they are buying for an individual campaign, rather than a calendar year from point of purchase.

Clearly if you buy in September - you'll have a bit less time until the season ends, but ultimately you get the same benefits of access to all live league matches.

It's similar to a season-ticket. You will all pay the same, but someone who buys in May will be a season-ticket for a longer period and have a few more benefits than for those who buy in August.

JY
 
  • Like
Reactions: IJN